We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

We only accept returns if the item you received is:

  • Damaged
  • Defective
  • Incorrect (wrong item received)

Returns are not accepted for personal reasons, change of mind, sizing issues, or color preference.

Return Process

To initiate a return, please contact us at support@viralproductspro.com within 7 days of receiving your order.

Once your return request is reviewed and approved, we will provide detailed instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.

All approved returns must be sent to our warehouse.

For any return-related questions, contact us at support@viralproductspro.com.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us right away so we can assess the issue and provide a solution.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care and beauty items
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item qualifies, please contact us before submitting a return request.

No Returns for Personal Reasons

Returns are not accepted for personal reasons, including but not limited to:

  • Change of mind
  • Color preference
  • Ordering the wrong size

Customers are fully responsible for selecting the correct size. Please refer to our size guide before placing an order.

No Refunds During Processing or Transit

Refunds or return requests cannot be processed while an order is still being processed or in transit.

Exchanges

Due to restocking limitations and logistical constraints, we do not offer exchanges. Please carefully review your order details before completing your purchase.

Order Cancellations

If a customer requests to cancel an order or requests a refund before fulfillment, a 20% cancellation fee will be deducted from the total refunded amount. This fee covers administrative and processing costs.

This policy applies to all customer-initiated cancellations.

Refunds

Once we receive your returned item, we will notify you regarding the status of your refund.

Refund Eligibility Requirements

To qualify for a refund:

  • The product must be returned
  • The item must be unused, unworn, and unwashed
  • All original tags and labels must be attached
  • Original packaging must be intact
  • All accessories must be included

Refunds will not be issued for change of mind, color preference, or sizing issues.

Customer Responsibilities

Customers are responsible for:

  • Safely returning the product
  • Covering all return shipping costs
  • Ensuring the product, labels, and packaging remain intact

Refund Processing Time

If your return meets all eligibility requirements after inspection:

  • A 20% logistics and restocking fee will be deducted
  • The remaining balance will be refunded
  • Refunds are processed within 5–10 business days after approval

Contact Us

For any questions or assistance regarding refunds or returns, please contact:

📧 support@viralproductspro.com